Congregation Rodef Sholom:
Igniting the Passion to Connect
Dear {{first_name}},
On Sunday, December 13, 2020 we welcomed hundreds of congregants for a drive through Chanukah happening with Johnny Doughnuts. Rabbi Stacy, Rabbi Elana and Cantor David were there, safely distanced, masked and welcoming everyone, with gelt and candles.
At one stop congregants were asked: “What is bringing you light this Chanukah?” or “How you are sharing your light with others?” All the stickies above are various responses from congregants, family and friends. Along with “vaccine” and “connecting with friends and family on Zoom,” a consistent answer was “Rodef Sholom” itself.
It’s important that we continually strive to make it better—connecting with everyone virtually as best we can, now and moving forward. To serve you all more effectively Congregation Rodef Sholom is installing a new member system called Shul Cloud.
Shul Cloud will help the synagogue in tracking membership, yahrzeit observances and keeping you connected to Rodef electronically. We have prepared a set of introductory instructions, along with a set of Frequently Asked Questions (FAQ) here below in this email.
A few of you may be getting updates about online payments. Thank you for the gracious inquiries we have gotten so far as we get up to speed. Please let us know if you have any questions.
Early in 2021, we will share out the mobile app through which all members will be able connect with other congregants, with easy access to fellow member contact information on your mobile phone.
More soon...and thanks in advance for your understanding as we roll out the new system. We look forward to hearing from you.
With thanks,
James
James G. Leventhal
Director of Institutional Advancement
Congregation Rodef Sholom
james@rodefsholom.org
Introducing: ShulCloud
Our NEW Online Member Management System Getting started is easy. To login, click the "Log in" button at the top right corner of the webpage. If this is your first time logging in to the website, click here , you will be asked to set your password, after which your "Welcome" screen will be displayed. Your account is now created.
For all following visits to the website click the “Login” button. Enter your email address and password and click “Sign in”. We encourage you to log in and familiarize yourself with your account, the new calendar, and the functions of shulcloud.
If you have any questions not covered in the F.A.Q below, please do not hesitate to be in touch with Annalisa Price.
Frequently Asked Questions
Q: What is ShulCloud?
A: ShulCloud is a privately hosted company located in New York. This system was created to directly serve synagogues and their members’ unique needs. It was designed by a synagogue and is used by many synagogues across the US.
Q: How do I log in to ShulCloud?
A: go to https://congregationrodefsholomofmarin.shulcloud.com/ click “log in” in the upper right corner. If you have never logged into ShulCloud, you will need to set up a new password for yourself. The website will walk you through it.
Q: I forgot my password, what do I do?
A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.
Q: Can I update my personal information on ShulCloud?
A: Yes. You will be able to edit all this information on the website when logged into your account. If you are logged in, it should say "Welcome [Your Name]" in the top right corner of the website. Click it, and then Click on "My Account" where you will be able to update any information.
Q: Who can see my information?
A: CRS’s ShulCloud system is only accessible to CRS members. The only people who can see your information are you and the CRS administrative staff.
Q: Is my credit card on file secure?
A: Yes. Your personal and financial information is secure. Shulcloud does not store credit card information, they use SSL to encrypt all payment transactions.
Q: How do I check my account balance?
A: Log in to account> transactions> you will be able to see your account balance. Please keep in mind that payments made by cash, check, or to the temple office may take up to 1 week to appear on your account.
Q: Can I use Shulcloud to make donations or payments?
A: Yes! You will be able to make donations and payments directly from the website as well as delineate where you would like your funds to be applied.
Q: Can I change my credit card on file or add a credit card on file?
A: Yes, at any time, you can add an additional credit card to your saved payment methods. If you have recurring payments attributed to your current credit card and would like to reassign them to your new credit card, you will need to contact the temple office.
Q: Do I have to make all payments by credit card?
A: No. If you sign up for an event, you will always have the option to “bill to account” and pay by another method through the temple office.
Q: How do I pay by Credit Card on File?
A: If you have a credit card on file, when you get to the payment page, select “Pay by Credit Card” and then select your credit card on file.
Q: How do I pay by ACH/e-Check?
A: Log into your account and click on the My Payments Methods tile. Click Add New Payment Method ot the ACH gateway. Enter your bank account information and click Save.
Q: How do I pay by ACH/eCheck on File?
A: If you have an ACH/e-Check on file, when you get to the payment page, select “Pay by ACH/e-Check” and then select your bank account on file.
Q: What does “Bill to My Account” mean?
A: “Bill to My Account” is not the same as charging to your credit card on file. Billing to your account adds the transaction to your outstanding balances, which will then be billed to you on your statement.
Q: Can I see pending and upcoming scheduled payments under my account?
A: Yes, you can. Please allow a few days for any checks or in-office payments to be reflected on your account.
Q: Can non-members use ShulCloud?
A: You may apply for a non-member account through www.congregationrodefsholomofmarin.shulcloud.com to register and pay for events.
Q: Can I apply for temple membership through your website?
A: All new memberships must be created and approved by our membership and development manager, Annalisa Price. At this time, you may not register for temple membership on our website.
